Last updated: April 28, 2026
1. How Payments Work
Bakra Market is a listing and discovery platform only. We do not process any payments through the app. All payments are made directly between buyers and sellers offline.
- Buyers browse listings on our platform
- Buyers connect with sellers through our platform
- Buyers visit the seller's location to inspect the livestock
- If satisfied, buyers and sellers complete the transaction directly (offline)
- No money is exchanged through Bakra Market app
2. Platform Services - No Refund Items
The following platform services are non-refundable:
- Listing Fee (Sellers): ₹99 per listing - This is for creating and managing your listings on the platform. Non-refundable once listing is published.
- Auction Listing Fee (Sellers): ₹99 per auction - This fee covers auction setup and management. Non-refundable after auction goes live.
- Auction Entry Fee (Buyers): As mentioned per auction - This is for participating in auctions. Non-refundable once you join an auction.
3. Important Disclaimer
Bakra Market is not a payment gateway or marketplace. We provide:
- Listing Services: Connect buyers with sellers
- Auction Platform: Real-time bidding technology
- Communication Tools: Connect buyers with sellers
- Not Included: We do NOT handle payments, delivery, or physical transactions
All financial transactions happen directly between buyers and sellers outside of our platform. Bakra Market is not responsible for any payments made outside the app.
4. Refund Policy for Platform Fees
Platform fees (listing fees, auction fees) may be refunded in the following exceptional circumstances:
- Technical Error: If our system fails to create your listing due to a technical fault on our end
- Accidental Payment: If you accidentally paid twice for the same listing (contact support within 24 hours)
- Listing Not Published: If your listing was not published due to our system error
Not Eligible for Refund:
- Change of mind after creating a listing
- Selling your livestock through other means
- Deciding not to participate in an auction after joining
- Any transaction between buyer and seller (we don't process these)
5. Dispute Resolution for Offline Transactions
Since all transactions happen offline between buyers and sellers, Bakra Market can only assist with:
- Mediation: We can facilitate communication between parties
- Platform Access: We can temporarily suspend the seller's account while issues are resolved
- No Financial Compensation: We cannot refund money we did not process
If you have a dispute with a seller/buyer:
- Step 1: Contact the other party directly
- Step 2: Contact Bakra Market support for mediation
- Step 3: Provide evidence from your offline transaction
- Step 4: We will review and take appropriate platform action
6. Buyer Protection Tips
Since you will be visiting sellers directly, please follow these guidelines:
- Visit Before Buying: Always visit and inspect the livestock in person
- Verify Health: Get a veterinary check-up if possible
- Check Documentation: Verify vaccination records and breed certificates
- Negotiate Directly: Discuss price and payment terms directly with seller
- Get Receipt: Always get a written receipt for your transaction
- Trust Your Gut: If something feels wrong, walk away
7. Seller Guidelines
Sellers must:
- Provide accurate descriptions of their livestock
- Disclose any health issues or defects
- Allow buyers to inspect animals before purchase
- Maintain transparent pricing
- Provide proper documentation upon request
8. No Responsibility for Offline Transactions
Important: Bakra Market is not responsible for:
- Any payments made between buyers and sellers
- Quality or health of livestock after purchase
- Delivery or transportation of animals
- Any fraud or misrepresentation in offline deals
- Disputes arising from direct transactions
All buyers and sellers engage in transactions at their own risk. We strongly recommend meeting in person and verifying all details before making any payment.
9. Chargebacks / Payment Disputes
Since we do not process payments through the app:
- We cannot process chargebacks for offline transactions
- Any payment disputes must be resolved directly between buyer and seller
- We can only provide platform account actions (suspension)
- No refunds can be issued for platform fees in dispute cases (unless proven technical error)
10. Contact for Platform Fee Inquiries
For questions about platform fees or technical issues:
- Phone: +91 91485 22217
- Email: info@bakramarket.com
- Hours: Mon-Sat, 9:00 AM - 7:00 PM